Urgent medical situations

After 4:00 p.m., on weekends and public holidays

For patients

Life-threatening emergency?
Please dial the emergency number immediately:

📞 112


For non-acute medical issues, you can obtain an Anonymous Treatment Voucher (AKS) directly from one of our distribution points:

➜ View AKS distribution points


For all other urgent medical cases, you can reach our on-call phone service at

📞 +49 157 51 53 54 25

For emergency departments & hospitals

If, outside office hours (at night, on weekends or public holidays), uninsured patients require care

  • in the emergency department or
  • require inpatient admission

and a temporary emergency AKS or a cost coverage confirmation is required at short notice, you can reach our on-call phone service at

📞 +49 157 51 53 54 25

Important

For general enquiries about AKST, including billing, counselling appointments or regular AKS issuance, please refer to our contact details.